1. Introduction
Welcome to Polka Dots and Pots! By accessing or using our services, including the attendance of our pop up events, you agree to be bound by these Terms and Conditions. Please read them carefully before engaging with our services. If you do not agree with any part of these terms, please do not use our services.
These terms apply to all customers, visitors, and users of Polka Dots and Pots (referred to as "you," "your," or "customer").
2. Booking and Reservations
Booking Process: All bookings for pottery painting sessions must be made in advance via our website. We recommend booking early to secure your preferred time and date.
Payment: Full payment must be made at the time of booking, unless otherwise agreed upon. Prices for pottery items and painting sessions are available on our website and may be subject to change.
Cancellation Policy: We require at least 24 hours’ notice for cancellations if you wish to attend another event instead depending on availability. Cancellations less than 24 hours before may not be rescheduled, this will be decided depending on circumstances. Please try to let us know in advance as much as possible.
No Show Policy: If you do not attend your scheduled session without prior notice, you will forfeit the full payment for the session.
3. Refunds and Satisfaction Guarantee
At Polka Dots and Pots, we strive to provide an enjoyable and creative experience for all our customers. However, due to the nature of our services and products, we are unable to offer refunds once payment has been made.
No Refunds: All bookings, including pottery sessions, are final. If you are unable to attend a session, we ask that you cancel or reschedule with at least 24 hours’ notice to avoid cancellation fees (as outlined in Section 2).
Satisfaction Guarantee: If you are dissatisfied with your pottery after it has been fired and glazed, or if the final product does not meet the quality standards expected, we will offer you a free voucher to attend another pottery painting session at Polka Dots and Pots. This voucher can be used for any future event, subject to availability.
Please note that minor imperfections may occur during the firing process, as pottery is a delicate art. If the issue is due to a mistake made by our team, we will do our best to make it right and ensure your satisfaction.
To redeem your voucher, please contact us within 7 days of collecting your item, and we will arrange for your voucher to be issued. The voucher is non-transferable and must be used within 6 months of issue.
4. Pottery Painting Sessions
Age Restrictions: Our pottery painting sessions are open to all ages. However, children under the age of 14 must be accompanied by an adult at all times. Parents or guardians are responsible for the safety and supervision of their children.
Materials and Supplies: All necessary painting supplies (paint, brushes, etc.) are provided for your session. You will be guided in selecting your pottery pieces and decorating them to your liking. Please note that pottery pieces will be glazed and fired after your session and will need to be collected at a later time, usually within 7-10 days.
Health & Safety: All products used in the studio are non-toxic and safe. However, you must follow all safety instructions given by our staff. We cannot guarantee that the glazes we use for painting the pottery haven’t come into contact with allergens e.g nuts in the manufacturing process.
5. Collection and Delivery
Collection: Once your pottery is ready, you will be notified and can collect it from our next pop up event. These are normally monthly events. Failure to collect within this time frame may result in a storage fee or the cancellation of your order.
Delivery Service: Delivery of completed pottery may be available at an additional cost. Please enquire about delivery options at the time of booking.
6. Pottery Ownership and Liability
Ownership: Once you have completed your pottery and it is fired and glazed, you will own the piece. Polka Dots and Pots does not retain ownership of the finished products.
Liability: While we take every care in handling your pottery, Polka Dots and Pots cannot be held liable for any damage that occurs once the pottery is in your possession. We are not responsible for any injuries that occur during your time in the studio due to negligence or misuse of the materials.
7. Studio Conduct and Behavior
Respectful Behavior: We ask all customers to behave respectfully toward our staff and fellow customers. Any disruptive or inappropriate behavior may result in removal from the studio, without a refund.
Alcohol: Alcohol may be allowed in the studio, subject to local licensing regulations. Customers wishing to bring alcohol should confirm with the staff before their session.
8. Intellectual Property
Artwork and Designs: By painting pottery at our studio, you retain the copyright to your individual artwork. However, Polka Dots and Pots may take photographs of your work for promotional purposes (such as social media) unless you inform us in writing that you do not wish your artwork to be used in such a way.
9. Privacy and Data Protection
Data Collection: Polka Dots and Pots collects personal data in accordance with our Privacy Policy. This includes details such as your name, contact information, and payment information.
Data Protection: We will never share or sell your personal information to third parties. Your data will be handled securely, and you have the right to request access to, or correction of, your personal information.
10. Changes to Terms and Conditions
Polka Dots and Pots reserves the right to update or change these Terms and Conditions at any time. Any changes will be posted on our website, and the updated Terms and Conditions will apply from the date of posting. We encourage you to review these Terms periodically.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us via our contact form